Once purchased, tickets
cannot be transferred, exchanged, refunded or returned unless the event is cancelled,
moved to another date, or if details of the event are significantly changed after
an order is placed (significant changes being a change of headline act (concerts
only), venue or show time).
In the event of the
cancellation of an event by the organiser (i.e. a cancellation due to circumstances
beyond Zinc Events control), Zinc Events will only refund the face value of the
ticket. Zinc Events will use best endeavours to contact purchasers either by phone,
email or in writing (using the details provided at the time of ordering) and advise
them to return the tickets. Please note, however, it is the customer's responsibility
to check whether the event is going ahead at the scheduled date, time and venue,
and Zinc Events cannot guarantee that they will inform the customer of any changes
to the event date, time or venue.
We advise the use of secure mail when returning tickets. On receipt, Zinc Events
will refund the customer the face value of the tickets using the same method as
used to purchase them.
If an event is moved
from its advertised venue and / or the date is changed, tickets already purchased
may remain valid should the customer wish to attend the revised event. If not, Zinc
Events will refund the face value of the tickets. Zinc Events will notify all purchasers
by phone, email or in writing (using the details provided at the time of ordering)
to advise on the validity of the tickets and the procedure for obtaining a refund.
Refund requests will usually be accepted up until 1 week prior to the revised event,
or 3 days after notification of the change (whichever is the later) unless otherwise
notified. In the event of a change at short notice (within 1 week of the event)
Zinc Events will notify purchasers of the conditions that apply, and offer a refund
if these are not agreeable. Please note, however, it is the customer's responsibility
to check whether the event is going ahead at the scheduled date, time and venue,
and Zinc Events cannot guarantee that they will inform the customer of any changes
to the event date, time or venue.
No duplicate tickets
will be issued to replace lost or stolen tickets.
Customers are advised
to check their purchase upon receipt.
It is the responsibility
of the customer to inform Zinc Events of any change of address, contact phone number
or email address, both before and after receipt of the goods. Please note that our
preferred method of contact for customers booking online is by email, so care should
be taken to provide a current, valid email address.
The right to admission
to an event is reserved by Zinc Events and event venue, who may take health and
safety, environmental and security concerns into account at their reasonable discretion,
and may from time to time carry out security searches. Zinc Events would advise
customers that no refunds will be offered to customers who are refused entry or
ejected from a venue on account of late arrival,declining to be searched, abusive,
threatening, drunken or other antisocial behaviour (including smoking in no smoking
areas), carrying offensive weapons or illegal substances, or making unauthorised
audio, video or photographic recordings.
If it becomes impractical
to post tickets out, due to the proximity of an event or circumstances beyond our
control, we reserve the right to make tickets available for collection at the venue
immediately prior to the event. Customers will be notified by phone, email or in
writing (using the details provided at the time of ordering) if this becomes necessary.
By ordering you agree
that the tickets are for the personal use of you and your party only, and will not
be resold or transferred. Any resale or attempt to resell the tickets at a price
higher than purchased will result in your orders being cancelled without prior notification.
In order to prevent fraud and to protect both parties,
you may be asked to provide additional information after your booking so that we
can verify your purchase.
We will not share your personal information for marketing or any other purposes
without your consent unless where required by law. If you have registered your interest
with Zinc Events and/or any of our associated companies, and thereby given your
consent, you may be contacted with relevant promotions, offers or information that
you have expressed an interest in or that might be of interest to you. We will always
respect your privacy and any personal communication between you and ourselves. We
will always comply with any data protection legislation currently in force.
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